vcity44
Last Updated: 2026-08-18
This Privacy Policy describes how vcity44 collects, uses, and protects your personal information when you use our website and services. This policy applies exclusively to users within Malaysia.
Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. Once you leave vcity44, the privacy practices of those external sites apply.
We collect only the information necessary to provide a secure and compliant gaming environment.
Information such as your username, contact details, and date of birth. This is used to create your account and ensure you meet the legal age requirements.
Copies of identity documents provided during the KYC (Know Your Customer) process. This is essential to prevent identity theft and comply with anti-money laundering rules.
Information related to your deposits and withdrawals. This ensures funds are sent to the correct account holder and helps prevent financial fraud.
Records of your bets, game choices, and financial transactions. We use this to manage your balance and identify patterns of problematic gambling.
IP addresses, browser types, device identifiers, and operating system. This helps us optimize site performance and detect multi-accounting attempts.
Records of your interactions with our customer service team to resolve disputes and improve our service quality.
We gather information through three primary channels:
Your data is processed for the following legitimate purposes:
We do not sell, trade, or rent your personal data to third parties. We only share information with:
We implement a multi-layered security approach to keep your information safe:
We use cookies to remember your preferences and secure your session. For a detailed explanation of the cookies we use and how to manage them, please visit our Cookie Policy.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact our support team via the channels available on this site. Note that even after account closure, we are required to retain certain data to comply with anti-money laundering (AML) and gambling regulations.
We retain your personal information for as long as your account remains active. Once an account is closed, we maintain the data for a duration tied to the account lifecycle and the minimum period required by applicable law in Malaysia for regulatory and audit purposes.
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, that account will be terminated immediately and any remaining funds will be handled according to our internal compliance rules.
Parents or guardians who suspect a minor is using our platform should report the account immediately via our support page.
To provide our services, some of our trusted technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during transfer and processing.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.
If you have any questions, concerns, or requests regarding your privacy and data protection, please reach out to us via our Support Page. Our team is available to assist you through the official communication channels provided there.